Can I add or remove items from my order once it is submitted? Can I cancel my order after it has been placed? Can I combine orders? I've tried checking my order on line and it doesn't work! I emailed service@idontlikemondays.us and haven't received a reply. When can I expect a response? Can I change my username on my account? Who made I Dont Like Mondays? Is there an I Dont Like Mondays store? Where can I find washing instructions? Why don't you offer more sizes? Do you offer gift certificates? Can I special order an item from a vendor you work with? I would like to sell select products through your site. Who can I contact? How do I sign up for the newsletter? How do I unsubscribe to your newsletter? How do I return an item? Can you ship my package internationally? Where do you ship from? What does backordered mean? What if I encounter any problems during checkout? Who should I contact if I have further questions? CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS SUBMITTED? Once you have submitted your order, we begin processing your order.  When signed in to your I Dont Like Mondays account, your order status will be labeled as “pending.”  During this time, we may be able to add or remove items from your order.  Once your order status has changed to “shipped” we are no longer able to modify your order. Please email us as soon as possible to either add or remove an item from your order, or you may place an additional order at any time using the standard checkout procedure. back to top CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED? Once you have submitted your order, and during the “pending” time frame, we are able to cancel your order. Once an order has changed to “shipped” we are no longer able to cancel an order. You can check the status of your order by clicking on “Order Status” on the top navigation bar.  Enter your order number and email to view your order status, or sign in to your account to view your full order history.  If the order has shipped, click on the tracking number to track the status of your package. back to top CAN I COMBINE ORDERS? Sorry! We are unable to combine orders. Each order you place will be sent separately. back to top I’VE TRIED CHECKING MY ORDER ON LINE AND IT DOESN’T WORK! To check your order status, go to https://www.idontlikemondays.us/page/IDLM/ORDERLOGIN. You will need to enter your order number AND email address used to place the order. Please make sure to enter both correctly and it will pull up your order information. Do not include any extra spaces or characters. If you do, it will not recognize your info and will not be able to pull up your order. If you are still unable to view your order, contact service@idontlikemondays.us back to top I EMAILED SERVICE@IDONTLIKEMONDAYS.US AND HAVEN’T RECEIVED A REPLY. WHEN CAN I EXPECT A RESPONSE? Likely we did receive your email and have already responded. Some emails, like Hotmail, AOL, Verizon, mark our emails as spam or completely block them. Check your spam folder to see if our response is there. If possible, send from a different email address. During sales or high demand, our customer service can be a bit backed up. If you sent an email and haven't heard back from us, wait a few days before sending a second inquiry. back to top CAN I CHANGE MY USERNAME ON MY ACCOUNT? Sorry, but you can't change your username. You will need to cancel your current account and sign up for a new one. After you login, go to your account page and there is an option to cancel your account. Please note: all stats will be lost if you cancel your account. back to top WHO MADE I DONT LIKE MONDAYS? Checkout our Company Profile to see our faces and send us a hello. back to top IS THERE AN I DONT LIKE MONDAYS STORE? There currently is no “brick and mortar” store, all sales are through our online site only.  Plans to open up a store are in the works. Stay tuned! back to top WHERE CAN I FIND WASHING INSTRUCTIONS? Most of the apparel we carry will have washing instructions labeled either on the inside neck or on the side seam above the waist. If there are no washing instructions labeled please contact us and we'd be happy to provide you with product care information. back to top WHY DON’T YOU OFFER MORE SIZES? We offer three to four sizes on most labels, but sometimes less due to lack of demand.  If you see something you would like in a different size, please send an email to service@idontlikemondays.us. Be sure to list the product code and size preffered and we will try to accommodate you as best we can. back to top DO YOU OFFER GIFT CERTIFICATES? We apologize, but we do not offer gift certificates at this time. back to top CAN I SPECIAL ORDER AN ITEM FROM A VENDOR YOU WORK WITH? There are many different vendors, both domestic and international, who manufacture and supply merchandise for I Dont Like Mondays. Unfortunately, we are not at liberty to disclose our vendor contact information. back to top I WOULD LIKE TO SELL SELECT PRODUCTS THROUGH YOUR SITE. WHO CAN I CONTACT? We are always looking for new product. If you would like to work with I Dont Like Mondays, please email a request to colin@idontlikemondays.us. Please provide an online catalog and/or line sheets as attachments as well as a link to your website. We will contact you if we feel your work is a good fit. Please understand that we receive many requests so you may not hear from us immediately. back to top HOW DO I SIGN UP FOR THE NEWSLETTER? Click here to sign up for our html e-mail newsletter. We will let you know about new products, trend watches, sales and promotions happening at idontlikemondays.us. I Dont Like Mondays is dedicated to responsible e-mailing and will never disclose your personal or e-mail information. All e-mails are related to I Dont Like Mondays products and partner promotions. back to top HOW DO I UNSUBSCRIBE TO YOUR NEWSLETTER? Our newsletter has an unsubscribe policy.  If you would like to unsubscribe, please select the Newsletter option from the bottom navigation bar on our website and follow the directions to unsubscribe.  We will make our best effort to see that you no longer receive our newsletter. back to top HOW DO I RETURN AN ITEM? Please see our Return Policy. back to top CAN YOU SHIP MY PACKAGE INTERNATIONALLY? Yes. International orders are shipped via USPS. You may have several options depending on the delivery destination.  See our price-based shipping table for shipping rates. We do not cover taxes or duty on international shipments. back to top WHERE DO YOU SHIP FROM? All orders are processed and shipped from Manhattan. Standard USPS service from Manhattan to most New York destinations takes about 2 days. back to top WHAT DOES BACKORDERED MEAN? We sometimes list merchandise that has not yet been received from our vendors, or that has sold out and is being restocked. We will provide an estimated ship date in the size dropdown menu. If your order contains backordered AND in stock items, your backordered item will be shipped separately. Please note, we can not ship separately on international orders. Please place two separate orders for these items or your entire order will be delayed until the backordered item is ready. back to top WHAT IF I ENCOUNTER ANY PROBLEMS DURING CHECKOUT? If you are having trouble checking out or processing your order there may be conflicts between our site and the particular browser you are using. We find that our site is best used with Internet Explorer. You can download a copy of Internet Explorer at: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx back to top WHO SHOULD I CONTACT IF I HAVE FURTHER QUESTIONS? If you have any further questions we have not answered or you would like to give us feedback please send us an email to service@idontlikemondays.us. back to top